Frequently Asked Questions
Everything you need to know about your JVL Jewelry experience.
What materials are used in JVL Jewelry pieces?
We use high-quality materials including 14k and 18k gold plating over sterling silver, as well as ethically sourced gemstones and AAA-grade cubic zirconia to ensure lasting brilliance.
How should I care for my jewelry to prevent tarnishing?
To maintain your jewelry's shine, avoid contact with perfumes, lotions, and water. Store your pieces in the provided microfiber pouch or a cool, dry place when not in use.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are final sale unless defective.
Do you offer international shipping?
Yes, JVL Jewelry ships worldwide. Shipping costs and delivery times vary by destination and will be calculated automatically at checkout.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.
Are your jewelry pieces hypoallergenic?
Yes, our collections are crafted to be nickel-free and lead-free, making them safe and comfortable for those with sensitive skin.